Do you know what walked out your door last week?
Not roughly. Actually know what, when, how often, and whether it's the same people coming back. SmartLP turns every incident into data, so you stop guessing and start protecting your staff and your bottom line.
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01 Capture
A complete report from the floor in under two minutes.
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02 Confirm
A person on your team confirms every AI draft.
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03 Collaborate
Brief the next shift and assign the follow-ups.
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04 Close the Loop
Spot the patterns. Hand police a case when you choose.
Sound familiar?
None of this means you're bad at retail. It means you've been fighting a data problem with a binder.
The 4pm repeat visitor
A repeat shoplifter walks in at 4pm. The one employee who'd recognize them is off today.
The Monday surprise
You find empty packaging Monday morning and can only guess about what happened Friday.
The police black hole
You gave police a description. You never heard another word.
Shrink happens every day. Helpless doesn't have to.
SmartLP gives small-to-medium independent retailers what the chains have had for years: every incident captured, every pattern visible, every decision backed by data. Without the enterprise price tag.
From Frontline Floor to Ops in Real Time
File a complete incident report in under two minutes right from your phone while details are fresh. No back office, no paperwork pile, and get straight back to your customers.
When do they hit? What do they take? Is it the same crew? Every two-minute report sharpens the picture, and you start making staffing, layout, and security-tagging decisions with data instead of hunches.
Pin evidence directly to visual store floor plans. Know exactly which brands and categories are targeted in which zones.
When you choose to report, SmartLP bundles the timeline, description, evidence, and history into the most comprehensive theft report they'll get from a retailer your size. They finally get something they can act on.
Close the loop between frontline teams and operations
Staff safety isn't a feature. It's the point. Brief your team at shift start and flag incidents involving aggression so nobody walks in blind. Merchandise is replaceable. Your people aren't.
Your staff shouldn't have to be heroes. Frontline updates immediately sync to the Op Center, giving managers an instant glance at active issues without asking anyone to take risks.
Talk through incidents and trends right beside the report they're about. SmartLP replaces the binder, the group chat, and everyone's memory with one system your whole team actually uses.
Track resolutions, brand recovery values, and operational trends across all stores without an enterprise price tag.
Where others start after the fact, we start at the incident.
Legacy Forms
Slow, manual data entry that discourages reporting and loses critical early details.
POS / Video Analytics
Overwhelming alerts that require dedicated teams to review and correlate.
Enterprise Intelligence
Complex platforms built for large investigative teams, not daily store operations.
SmartLP Capture
Immediate, intuitive capture at the moment it happens, verified by humans.
Built for stores without an LP department
Multi-Store Retail
Managing incidents across locations creates fragmented, incomplete data.
Centralize reporting instantly and ensure every store follows the same process.
Grocery
High foot traffic and fast-paced environments leave no time for paperwork.
Capture critical details via voice in seconds, getting teams back to the floor.
Convenience
Staff turnover and isolated locations make consistent reporting difficult.
Provide a simple, guided process that anyone can use immediately.
Specialty
High-value merchandise requires detailed, secure documentation.
Build a robust, auditable evidence trail from the moment an incident occurs.
Sovereign to Canada
Built in Canada. Hosted in Canada. Designed for Canadian privacy law. Your data stays yours, and we never train AI on it. SmartLP is designed to the strictest privacy bar in the country, so keeping up with Canada's evolving privacy laws is our homework, not yours.
The AI drafts. Your team decides.
Every AI draft is confirmed by a person on your team before it goes on the record, and every edit is tracked. You decide what gets shared, and with whom.
Simple, transparent pricing
Priced for independent retailers. Run one store, or connect every store you own.
Prices shown are billed annually. Month-to-month billing is available at the monthly rate.
Single store
Core
One store. Not connected to another organization.
For one store · billed annually
What's included
- Mobile incident capture
- AI incident drafting
- 5,000 AI Credits / month
- Task management
- Store dashboard
- Staff seats included
Connected stores
Organization
Every store in the organization stays connected. Each store is billed to a billing account. One account can pay for every store, or each business can have its own account.
Per store · billed annually
What's included
- Everything in Core, for every store
- Incidents and patterns shared across your stores
- Assign tasks to any store
- One dashboard for every location
- 25,000 AI Credits / month, pooled across your stores
- Priority support
15+ stores
Enterprise
For networks of 15 or more stores, franchise systems, and buying groups.
Pricing built around your network.
What's included
- Everything in Professional
- Volume pricing for 15+ stores
- Custom AI Credit volume
- Franchise hierarchy management
- Custom partner integrations
- Dedicated account manager
We've stood where you're standing.
SmartLP was built by veteran retailers who got tired of the binder, the guesswork, and the shrug. We built the tool we wished we'd had, then priced it for the small businesses that drive our economy.
Fifteen minutes. That's all we need.
No contract to see it, no enterprise sales dance.
Experience how easy it is to file a complete incident report from the floor in under two minutes.
See how shift-start alerts keep your team informed and safe without putting anyone in harm's way.
Discover how turning incidents into data stops the guesswork and protects your bottom line.